PRIVACY POLICY
Last updated July 29, 2025



This Privacy Notice for LCS Bookkeeping and Payroll Services ( ' we', ' us', or ' our' ), describes how and why we might access, collect, store, use, and/or share ( ' process' ) your personal information when you use our services ( ' Services' ), including when you:
  • Download and use our mobile application , our Facebook application , or any other application of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns?  Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at lorna@lcsbusinesssupport.co.uk .


SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our  table of contents  below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about  personal information you disclose to us .

Do we process any sensitive personal information?  Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about  how we process your information .

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about  when and with whom we share your personal information .

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about  how we keep your information safe .

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about  your privacy rights .

How do you exercise your rights? The easiest way to exercise your rights is by submitting a  data subject access request , or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect?  Review the Privacy Notice in full .


TABLE OF CONTENTS


1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

 In Short:   We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • names
  • phone numbers
  • email addresses
  • mailing addresses
Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information collected when you use our Facebook application(s). We by default access your  Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the  Facebook Permissions Reference  page.

2. HOW DO WE PROCESS YOUR INFORMATION?

 In Short:  We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To send you marketing and promotional communications.  We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see ' WHAT ARE YOUR PRIVACY RIGHTS? ' below.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

 In Short:  We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

 In Short:  We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

 In Short:  We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

6. DO WE COLLECT INFORMATION FROM MINORS?

 In Short:  We do not knowingly collect data from or market to children under 18 years of age .

We do not knowingly collect, solicit data from, or market to children under 18 years of age , nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 , please contact us at lorna@lcsbusinesssupport.co.uk .

7. WHAT ARE YOUR PRIVACY RIGHTS?

 In Short:     You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ' HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ' below .

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have questions or comments about your privacy rights, you may email us at lorna@lcsbusinesssupport.co.uk .

8. CONTROLS FOR DO-NOT-TRACK FEATURES

 Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ( 'DNT' ) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised . As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

9. DO WE MAKE UPDATES TO THIS NOTICE?

 In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO)  by email at  lorna@lcsbusinesssupport.co.uk ,  by phone at 07500111483 , or contact us by post at:

LCS Bookkeeping and Payroll Services
Data Protection Officer
6 Poplar Close
Ledbury
__________ HR78 2GH
United Kingdom

If you have any further questions or comments, you may also contact us by post at the following corporate address:

LCS Bookkeeping and Payroll Services
6 Poplar Close
Ledbury , Herefordshire, County of HR8 2GH
United Kingdom
Phone: +44 7500111483

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a  data subject access request .

GDPR Complaints Procedure


1. Purpose

LCS Business Support Ltd is committed to protecting the privacy and personal data of our clients, employees, suppliers, and other stakeholders. This procedure outlines how individuals may raise concerns or complaints regarding our processing of personal data and how such complaints will be handled in accordance with the UK GDPR and the Data Protection Act 2018.


2. Scope

This procedure applies to all complaints relating to the collection, storage, use, disclosure, retention, or disposal of personal data processed by LCS Business Support Ltd.


3. How to Submit a Complaint

Individuals who believe their personal data has not been handled appropriately may submit a complaint using one of the following methods:

  • Email: [Insert GDPR or company email address]
  • Post: LCS Business Support Ltd, [Insert Address]
  • Telephone: [Insert Telephone Number]

Complaints should include:

  • The complainant's name and contact details.
  • A description of the concern or issue.
  • Relevant dates and supporting information where available.


4. Acknowledgement of Complaint

Upon receipt of a complaint, LCS Business Support Ltd will:

  • Acknowledge receipt within five (5) working days.
  • Record the complaint in our Data Protection Complaints Register.
  • Provide details of the next steps and expected response times.


5. Investigation Process

Each complaint will be reviewed and investigated by the designated Data Protection Lead or an authorised member of management.

The investigation may include:

  • Reviewing relevant records and correspondence.
  • Assessing data processing activities.
  • Interviewing employees involved in the matter.
  • Evaluating compliance with UK GDPR requirements.

Where additional information is required, the complainant may be contacted during the investigation process.


6. Response to Complaint

LCS Business Support Ltd aims to provide a written response within one calendar month of receiving the complaint.

The response will:

  • Summarise the findings of the investigation.
  • Explain any actions taken or proposed.
  • Outline any corrective measures implemented.
  • Inform the complainant of their right to escalate the matter if dissatisfied.

Where the complaint is particularly complex, the response period may be extended in accordance with applicable data protection legislation.


7. Corrective Actions

Where a complaint is upheld, LCS Business Support Ltd may take appropriate corrective measures, including:

  • Rectifying inaccurate personal data.
  • Restricting or ceasing processing activities.
  • Updating internal procedures.
  • Providing additional staff training.
  • Implementing enhanced security measures.


8. Escalation

If a complainant remains dissatisfied with the outcome, they may refer their concerns to the UK supervisory authority:

Information Commissioner's Office (ICO)

LCS Business Support Ltd encourages individuals to allow us the opportunity to resolve concerns before contacting the ICO.


9. Record Keeping

All complaints and associated investigation records will be retained securely and confidentially in accordance with our data retention policies.

Records maintained will include:

  • Date received.
  • Nature of the complaint.
  • Investigation activities undertaken.
  • Outcome and actions implemented.
  • Date of closure.


10. Review of Procedure

This procedure will be reviewed annually or whenever significant changes occur to applicable data protection legislation, regulatory guidance, or business operations.